https://fullcircletechnologiesinc.zendesk.com/agent/tickets/1259
Ticket summary:
Joe reported that two replacement orders for the Adaptogen Stack (TE1298418 and TE1298419) were mistakenly shipped to his old apartment address. Since the orders have already shipped, they can't be changed or canceled. In response, a new replacement order (TE1300421) has been processed with UPS 2-Day Air shipping to his updated address (3514 Wild Plum St, College Station, TX 77845). Jeanne also updated the address on Joe’s account to prevent future issues.
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Drafted reply
Subject: Final Follow-Up – Replacement Order & Address Update
Hi Joe,
Thanks again for your continued communication and for your incredible patience—it truly means a lot!
First off, I want to sincerely apologize for the mix-up on our part. The two replacement orders (TE1298418 and TE1298419) were shipped to your old apartment address. Hopefully they get returned to us—but if not, no worries at all.
To make it right, I’ve gone ahead and processed a new replacement order (TE1300421) with UPS 2-Day Air shipping to your correct address:
3514 Wild Plum St College Station, TX 77845
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remove the unfornately sentence
Final response
Subject: Final Follow-Up – Replacement Order & Address Update
Hi Joe,
Thanks again for your continued communication and for your incredible patience—it truly means a lot!
First off, I want to sincerely apologize for the mix-up on our part. The two replacement orders |
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