I’m deeply dissatisfied with the yoga mat I purchased from your company. Unfortunately, my experience has been nothing short of frustrating.

First and foremost, the quality of the mat is not as advertised. After just two weeks of moderate use, it started peeling and shedding material. This is unacceptable for a product that claims to be durable and designed for regular practice. The texture of the mat is also incredibly slippery, making it difficult to maintain balance during poses. This defeats the purpose of a "non-slip" yoga mat and creates a safety hazard during practice.

Additionally, the mat emits a strong chemical odor that has not dissipated even after weeks of airing it out. This unpleasant smell is not only distracting but also concerning, as it raises questions about the materials used in its manufacturing.

The size and thickness of the mat were another disappointment. Despite being advertised as "extra thick," it provides very little cushioning, making floor exercises uncomfortable. The mat is also smaller than the dimensions mentioned on your website, leaving me feeling deceived.

On top of these issues, your customer service has been unhelpful and unresponsive. I contacted your team twice via email and once through your helpline, but I have yet to receive a satisfactory response or resolution. If this is how you handle customer complaints, it does not inspire confidence in your brand.

I expected better from a company that prides itself on supporting wellness and mindfulness.