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Stacy T.
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Support/James Decker
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Form 1
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Business impact
Problem
Product Inquiry
-5m
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Active
Intent
Inquiry
Stacy T.
•
Yesterday at 7:36 PM
My order status states it was delivered and has never been received. Can you please resend? - Stacy
Sam
•
1 hour go
Hi Stacy, I’m so sorry to hear that your order is marked as delivered but hasn’t arrived. I’ve flagged this with our shipping team right away so they can investigate and arrange a replacement for you as soon as possible.
They’ll be in touch shortly with next steps. In the meantime, if anything else comes up, I’m right here and happy to help!
Sam
Internal
•
1 hour go
Conversation routed ➡️
The user reported that their order is marked as “delivered” but has not been received. They’re requesting a replacement. I’ve routed this conversation because I don’t have the system access to process replacements directly, but based on the situation, it seems appropriate to move forward with sending a replacement order.
Next best action: Proceed with issuing a replacement shipment and notify the user once it's on the way. Consider reviewing delivery tracking or contacting the carrier if needed.
Urgency: High.
Auto assist
Action Return order #262
Action Change status to “Solved”
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Stacy T.
stacytrump007@gmail.com
(407) 555-0159
Acme
rgreen
premium
priority shopping
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Conversation with Sophie
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Ordered 3 items
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