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Brand 1
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Aston M.
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take it
Support/James Decker
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Kim Schmitt
Ike Rose
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Form 1
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Type
-
Priority
Business impact
Problem
Product Inquiry
-5m
Via messaging
Active
Intent
Inquiry
Aston M.
•
Yesterday at 7:36 PM
I need for you to consolidate all subscription into one so I get all at once in the same shipping. I want to avoid extra shipping costs. Use next order and consolidate everything. Could you please do that?
- Aston
Sam
•
1 hour go
Hi Aston, this is Sam. I’ve routed your request to our shipping team so they can look into syncing your orders together. They’ll contact you soon with an update. Please reach out if you have any further questions—I’m always here and happy to help however I can.
Sam
Internal
•
1 hour go
Conversation routed ➡️
Reason: The user requested to consolidate all subscriptions into one shipment to avoid extra shipping costs. I routed this conversation because I do not have the capability to perform that action.
Next best action: Implement a process or system enhancement to handle subscription consolidation requests and avoid extra shipping charges.
Urgency: High.
Auto assist
Action Return order #262
Action Change status to “Solved”
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Aston M.
aston.martin48967@gmail.com
(305) 555-0133
Acme
rgreen
premium
priority shopping
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Conversation with Sophie
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